Please read this carefully – it is very important for you to understand how We collect and use your information, and how you can manage it.

Children under the Age of 18 

We will not knowingly collect or maintain personal information from any person under the age of 18. If we are aware that we have collected information from persons under the age of 18, we will take necessary action to delete this information. If you are under the age of 18, you are required to obtain the consent of your parent, guardian or person who has parental responsibility over you before providing us with your personal data. We encourage parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.

Personal information Collected From You 

We obtain information about you through the means discussed below when we provide you with our Services. We will not share any of your information to other parties except as described in this policy. Although we collect your information on a voluntary basis, there may be a requirement for you to submit your information to access certain Services. 

1. User Provided Information 

You may provide a variety of information about yourself to us. This includes your username, password, and telephone number, when you register for our Services, view, or participate in certain services; or otherwise use the features and functionality of our Services. 

2. Information from Third Parties 

We may obtain additional information from third parties, such as advertisers, games, services, or social network services you use for which you have approved our access to. When you access or connect our Services through and to social media networks, you are authorizing us to collect, store and use such information and content in accordance with this Policy. 

3. Other information

We process anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of users as a group or as individuals. Such anonymous data does not allow the identification of the users to which it relates. 

How Personal Information Is Used 

We use such information to operate, deliver, maintain, create, develop, enhance, and improve the features, functionality, and Services that we provide and to answer users’ requests. 

• We may use your telephone number to communicate with you, including to notify you of any updates, tournaments, and other promotional material.

• In cases, where we must use your personal information to comply with laws and/or contractual and/or regulatory obligations, protecting or exercising our legal, contractual and/or regulatory rights and remedies as well as any other legitimate purposes. We have a legal obligation to collect and process your personal information (such as court orders or laws that require us to disclose such information or in the event of a reorganization, sale or merger, the transfer of personal information to the relevant third party may be required by law).

• Depending on your settings, you agree that some of your information may be searchable and available to other users within Ludo Game Hero. We have no obligation to keep private personal information that you make available to other users via your Ludo Game Hero account or other product software’s, such as in multiplayer chat, forums or other public functions (if applicable). 

When Personal Information Is Disclose 

We do not routinely share/transfer your personal data with external organizations or third parties. However, wherever and if ever we share/transfer your personal data, it may be: 

• To any person(s) by whom we are required by law, contractual, governmental, or regulatory requirements to make disclosure. We may disclose personal information if We believe in good faith that such disclosure is necessary to comply with the Laws of Bangladesh or other applicable law, such as the country of your residence, or respond to a court order, government request, subpoena, or warrant in the manner legally required. We reserve the right to disclose information we believe, in good faith, is appropriate and necessary to protect us from potential liability or from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims, or allegations; protect the security or integrity of our Services.

• To authorised personnel, third party agents or service providers as necessary to process your personal data. 

• To any provider of security and emergency services.

We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned person(s)/entities maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorised purpose. 

Third Party Services and Websites 

Our Services may link to third party websites or services. These external websites and companies may collect personal information about you when you visit their websites. Third party publishers may also collect personal information as a requirement to access their games or content. This Policy does not govern those third-party websites, companies, and publishers. We strongly encourage you to review their Private Policies to understand their practices. 

If you connect to a third-party service through our Services, you are requesting and authorizing us to share or grant access to information on your behalf with such a third party.  

How we Store and Protect your Personal Data 

We may collect and store your personal data in electronic and/or physical form, depending on the requirement. Information may be stored at our and third-party premises within IT Systems (e.g. internal or third party management systems, e-mails, databases, hard drives, data centers, etc.) 

We endeavour, where practicable, to process your personal data in a safe environment by preventing any unauthorised or unlawful processing or personal data or accidental loss of destruction of, or damage to, such information. We have implemented various physical, technical, and administrative security measures to protect your personal data and our network from unauthorised access. Some of these measures include: 

• Encryption of data 

• Strict adherence to privacy and security practices 

• Periodic security assessment and reviews to upgrade our practices 

• Restriction of access to personnel who have a need to know such data

These measures may vary depending on the sensitivity of your information. However, no security precaution or system is completely secured and as such, We cannot ensure or warrant that the security of any information you transmit to us. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed. All transmission of information from you to us is at your own risk.

Data Subject Rights and Your Choices 

We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, and not misleading. In compliance with applicable personal data protection laws, we assure you that: 

• You have a right to know what personal data we have about you 

• You have a right to request a copy of the personal data we have about you 

• You have a right to correct your personal data to ensure it is accurate, complete, and not misleading

• You have a right to decline sharing certain information with Us

Should you decide to exercise your right to decline sharing certain information with us, we may not be able to provide you with some of the features and functionality provided by our Services. 

For other requests to review, update, delete or otherwise limit our use of your information, please contact us at [email protected]In your request, please include your telephone and reason for request. For purposes of security, we may take steps to verify your identity before granting you access to your profile or making corrections to your information. 

Retention of Your Information

We maintain data related to your usage of our Services for as long as it is required to fulfill the relevant purposes described in this Policy. We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a longer period whether there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purposes) or subject to law, a shorter period whether the individual objects to the processing of their personal data. 

Voluntary and Obligatory Supply of Personal Data 

Unless otherwise specified in this Privacy Policy, your supply of personal data is voluntary. If you fail to supply personal data, this may result in our inability to provide you with some of the features and functionalities of our Services. 

By Submitting your Personal Data to us, you acknowledge that: 

1. You have read and understood this Privacy Policy and agree and consent to the use, processing and transfer of personal data as set out herein; and 

2. All information and representations provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information which may have an adverse effect. 

Changes and Updates to this Policy 

We reserve the right to modify this Policy, so you are advised to periodically check if any modifications have been made. If we make any material change to this Policy, we will notify you by posting the change on our website www.ludogamehero.myarena.gg or in this Policy. Your continued use of our services will signify your acceptance of these modifications. 

Contact Information 

Please contact us with any questions and comments you have about this Policy at 502, 5th Floor Menara Mutiara Majestic, Jln. Othman, 46000 Petaling Jaya, Selangor, Malaysia or by email to [email protected]